3 Reasons Why CRM Strategies Fail
Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail.

Microsoft CRM Customization Secrets – Second Edition
This article is for advanced Microsoft CRM SDK C# developers. It describes the technique of direct SQL programming, when SDK doesn't have the functionality to do the job.

Microsoft Demonstrates Next-Generation CRM Release at Worldwide Partner Conference
WASHINGTON, July 12 /PRNewswire-FirstCall/ -- Today at the Microsoft Worldwide Partner Conference, Microsoft Corp. showcased new capabilities that are coming in its next-generation customer relationship management (CRM) solution.